Terms of service
Latest up-dates on these conditions of sale dated September 29th, 2020
1- OBJECT AND ACCEPTANCE OF THE GENERAL CONDITIONS AND TERMS
The web site lesnéréides.at (hereafter called the “WebSite”) is an e-commerce web site accessible via Internet at www.lesnereides.at. It is edited by:
Am Kaisermuehlendamm 107/2/219
VAT Number: ATU74505449
The Site allows Mediensis GmbH to offer for sale, high-end costume jewelry, perfumes, candles and accessories to the web-surfers consulting the Site (hereinafter called “Users”).
The orders placed on the site are for the sole use of the consumers for their personal use. The reselling of Les Néréides products purchased on www.lesnereides.at for professional purposes is strictly forbidden. The site is not designed for young children.
Every order of a Product available on the Site implies the consult and formal approval of the current General Conditions of Sale, even though it is not subject to a formal handwritten signature by the User.
If the User does not wish to accept the general conditions of sale, he/she is invited to refrain from placing an order on the Site.
It is stated that the User can save or print the current General Conditions of Sale, under the explicit condition that he does not modify them.
Mediensis GmbH reserves its right to modify the current General and Specific Conditions of Sale at any time, without prior notice. It is duly noted that such modifications shall not be enforced on pre-orders and orders the Buyer placed and confirmed prior to their implementation.
The current conditions rule over and exclude any other document.
2- PRODUCTS SOLD – ORDER TERMS - PURCHASES
The Site www.lesnereides.at allows to order from Mediensis GmbH a selection of products of the brand Les Néréides, available on line immediately..
The products les Néréides ordered on the Site can be shipped within Austria free of charge for a purchase above 100 EUR.
For each product selected on the Site www.lesnereides.at, a summary page will be displayed automatically, with the picture of the item, its colors, references, the quantity selected, unit price and the total amount of your order. You are responsible for checking the details or your selection before confirming your order. As soon as your order is confirmed it is sent to Mediensis GmbH for processing.
Even though we endeavor to ensure that the color and patterns of Les Néréides products shown on the pictures of the site www.lesnereides.at be consistent with the production, some variations may occur, due mainly to the limitations of the rendering of the colors on your personal computers. As a result, Mediensis GmbH cannot be held responsible for discrepancies with the pictures or the graphic representation displayed on the site www.lesnereides.at.
Should you have a question regarding the products, we invite you to contact our Customer Service either by sending us an email at email@example.com, or by calling + 43-676-89801751.
The company Les Néréides reserves the right to cancel any order of a client with which the company has a pending dispute on a previous order, or if Mediensis GmbH deems reasonably that the client has violated the current General Conditions or if the client has engaged in a fraudulent activity, or for any other legitimate issue.
In order to ensure the best possible service and availability of our products, the orders placed on the site www.lesnereides.at are subject to the following terms and conditions:
- The quantity is limited to 5 items of the same reference for each cart
- A client may not purchase more than 10 times the same item on its life cycle – this is based on the client ID
- A cart may not exceed 15 references and carts over 15 references may not be processed
For any exceptional off-limits order, we invite to make contact with our Customer Service.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
3- AVAILABILITY – PURCHASES
Our product offer and prices are available as long as they are displayed on the site, while stock lasts. Mistakes or modifications may occur especially when, at the same time, several clients purchase the same item. In the unlikely event that we are out of stock after you placed your order, we will advise you by e-mail or by phone as soon as possible, and we will offer you to either replace by another item of the site www.lesnereides.at or that you cancel your order. Should you choose to cancel your order, you will be reimbursed within 30 days starting from the date your bank account was debited.
Mediensis GmbH cannot be held responsible when items are sold out or not available.
Les Néréides reserve the right to modify the items offered on the site www.lesnereides.at at any time and without prior notice.
4- CONFIRMATION OF ORDER – PURCHASES
After completing your selection and confirming your order, you are invited to click on “Proceed with Payment”. As soon as you confirm your payment, your order is sent to MEDIENSIS GMBH for processing. Thereafter it can only by modified or cancelled following the conditions stated in the current General Conditions of Sale or the conditions of the Law. Every order placed for a product offered on the e-shop of the site www.lesnereides.at implies the revision and prior acceptance of the current General Conditions of Sale. The click of the confirmation of the order implies a full acceptance of the current conditions. A summary of your order will be sent to you by e-mail.
The data collected by the site www.lesnereides.at are proof of all the transactions between MEDIENSIS GmbH and its clients. In case of dispute between Mediensis GmbH and one of its clients on a transaction made on the website, the data collected and saved by Mediensis GmbH constitute compelling evidence of the details of the transaction.
5- PRICE PAYMENT - PURCHASE
All the prices are given in euros, all taxes includes but without the delivery fees (refer to subsection Shipping and Delivery). All the duties related to your shipping remain at your charge. The Site reserves the right to modify its prices at any time and without prior notice. The products are invoiced based on the price list effective at the time of purchase. The products remain the sole property of www.lesnereides.at until the complete receipt of payment of the price by the Seller. The price is due in full and in a lump sum.
The Seller reserves the right to modify its prices at any time and without prior notice.
Every order placed on the site www.lesnereides.at must be paid immediately after the validation of your order. We only accept payments by credit or debit card or via a PayPal account. All the orders are paid in Euros. We accept payments by MasterCard®, Visa®. The shipping of your order will be effective after verification of your mean of payment and the authorization to debit your card.
In the unlikely event of non-availability of some items in your order (refer to Availability chapter), we will only invoice the prices of the items actually available.
6- PAYMENT AND SECURITY
The payment of the purchases may be done according to the client’s choice:
- by card : Visa, MasterCard.
- by PayPal
Secured payment by card:
You can pay by credit or debit card in this case, the payment is done on the site of our partner Shopify. This means no bank information related to your account will be transiting via our site.
Therefore, the payment by card is perfectly secured. This way, your order is being registered after confirmation of the payment by the bank server. You can pay on line safely by entering the card number, expiry date and security code at the back of your card in the proper spaces.
The details of your credit card are encrypted with the SSL protocol (Secure Socket Layer) and never transit not coded on the net. The payment is done directly with the bank. The Sellerhas no access to these details and does not save them on its server. This is the reason why we have to ask for them for every purchase on our website.
We take the opportunity of this clause to inform you that our site will never send you communication, by email or other means of communication, to request a communication of your bank details.
7- FIGHT AGAINST FRAUD
The Site reserves the right to control the validity of the payment before shipping the order by all means the Seller will deem necessary (for instance verification of ID, proof of residency, etc…)The Mediensis GmbH also reserves the right to decline the shipping or to decline an order from a consumer with who exist past or pending disputes. In case of fraudulent activity or suspicion of such, the Vendor reserves the right to write off any member with no advanced notice not compensation.
8- RESERVATION OF OWNERSHIP – PURCHASES
The products ordered remain the property of MEDIENSIS GmbH until full reception of payment by Les Néréides. In case of payment dispute, you commit to return the items received to Les Néréides upon request, at our charge.
However, you remain responsible for the risks (loss, theft or damages) regarding the products delivered and starting from the date of delivery to you.
9- DELIVERY TERRITORIES - SHIPPING AND DELIVERIES
The Site ships orders within 48h from Monday to Friday. During sales and promotional periods the delivery time might be a little longer. Orders placed on a Saturday, Sunday or during a holiday will be processed on the next working day.
The Néréides products ordered on the Site can be shipped in Austria. For security reasons notably, Mediensis GmbH will not process orders nor ship parcels when the address is a P.O. Box or a Cedex code.
The products are shipped to the delivery address you have entered during the ordering process. The site www.lesnereides.at cannot be held responsible for a mistake in the address you provided nor for the loss or misplacement of your parcel by the transporter. However all lost or misplaced parcels will be reimbursed in full.
10- SHIPPING AND DELIVERIES – SHIPPING COSTS
The deliveries are handled by Österreichische Post. Österreichische Post offers a service of secured deliveries: in this case, the parcel is remitted only against signature.
The cost of the shipment is 4,90 euros. Free shipping is granted for all orders over 100 euros.
11- SHIPPING AND DELIVERIES – DELIVERY TIME
The average delivery time for Austria runs from 48 to 72 hours starting from the date of shipping from our warehouse. The delivery is done in one expedition, the products that are not available at the time of your order, and as stated in your confirmation mail will not be delivered nor charged. In the unlikely event that one of your item is out of stock, you will receive an email to advise you and we will proceed with reimbursement of your payment corresponding to this item. Orders placed for “Shop pick-up” are processed and made available the very same day in our concept store located Tegetthoffstrasse 7/7 in 1010 Vienna (this does not apply to orders placed during the week-end)
12- SHIPPING AND DELIVERIES – DELIVERY ISSUES
Any issue or delay in the delivery must be reported to our Customer Service as soon as possible. All claims made after a period of 30 calendar days staring from the date of confirmation of your order, cannot and will not be taken into consideration.
It is your responsibility to check the conformity of the goods when they are being delivered. It is also your responsibility to indicate on the delivery slip your hand-written reservations with signature, regarding any abnormality you are witnessing (open parcel, damaged product, etc.)
You must then contact our Customer Service by email at firstname.lastname@example.org, or by calling them at +43-676-89801751
In the unlikely event that you would not be happy with the purchased products, you have an option to return them or to ask for their reimbursement as long as you follow the terms of sub-section “Returns – Refunds – Cancellation”
13- RETURNS – REFUNDS - CANCELLATION
You have the right to return any product ordered on the Site www.lesnereides.at and ask for its reimbursement as long as you proceed within fourteen (14) calendar days from the date of reception of goods and respect the following terms and conditions.
The products must be returned with their proof of purchase, or a copy of it when it is a partial return; they must be returned as such and in their original packaging, to the following address:
As we endeavor to always improve our Site, we would like to know the reasons that motivated this return. In order to do so you will find a return form (Download here) that we kindly ask you to complete and insert into your parcel.
In the event you are seeking for a reimbursement under the right of withdrawal, you may return any product ordered on our site as long as you do so within fourteen (14) days following the delivery date. The products must be returned in the same conditions as stated before. The Mediensis GmbH will proceed with a reimbursement within fourteen (14) days after de reception date, by crediting your credit or debit card.
We do not offer with refunds, even partial refunds, if the product at stake is a product you have received as a gift.
In case of a request done under the right of withdrawal, the shipping costs invoiced by Mediensis GmbH will not be refunded.
Mediensis GmbH is sole entitled to decide if the products are indeed in their original state once they have been returned to www.lesnereides.at .
Mediensis GmbH cannot be held accountable in case of loss, shipping to a wrong address of delays in delivery of a product that you are seeking to return to the Site www.lesnereides.at, since the risks of the transport your choose and set up are your sole initiative.
We do not grant the possibility to exchange or seek refunds on the Site for items you purchased in a shop Les Néréides.
For hygienic purposes, the earrings (except for clip-on earrings) cannot be refunded or returned nor exchanged (unless the item was faulty). The same rule applies to perfumes and candles.
Your product purchased on our official website or in a store is guaranteed for one (1) year for “parts and labor”. Past this time a quote will be established (the guarantee does not apply to jewels purchased in the press, a de-stocking website or on the web site of one of our partners). Created by hand, the jewels of La Maison Les Néréides are rigorously controlled before being shipped. The gilt and enamel which complete our products are sensitive to shocks, that is why La Maison Les Néréides cannot bring any guarantee against the possible damage of an inappropriate use of the jewel. To make your jewel last and maintain its original sparkle, we recommend you take the best care of it (consult our care instruction https://lesnereides.at/pages/care-instructions). After a period of one (1) year, the repair will be invoiced after you confirm acceptance of the quote. We will not proceed with any repair before formal acceptance and payment of the quote.
Shipping costs to Mediensis GmbH related to the products in need of repair remain at your charge, while the cost for shipping back to you will be at our charge.
Items for repairs should be sent to:
Am Kaisermuehlendamm 107/2/219
It is important that you enclose in your parcel the address where you want us to ship back the item, and along with an email address and a phone you can be reached at.
You also have the possibility to come and deposit and/or get back your repair directly to the above address where you will meet our teams.
15- LEGAL WARRANTY
We warrant the Products are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. No additional guarantee is provided.
The warranty period is one year from receipt of the Product(s).
This warranty does not cover damage to Products caused by accident, misuse and abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the Product’s care advice.
In the unlikely event your Product(s) are found to be defective under this warranty, please contact email@example.com or visit our store in 1010 Vienna, Tegetthoffstr. 7/7. You will be asked for proof of purchase (e.g. your purchase or gift receipt), so please ensure you retain this. You will have the option of receiving a replacement Product, if available, or a full refund.
For After Sale Services, please contact: firstname.lastname@example.org
16- LIABILITY LIMITATION
Mediensis GmbH cannot be held liable by no means for any incidental damage, event or mishap, special or marginal, and in particular, and included but not limited to, the operating loss, loss of profit or loss of luck, resulting from the purchase of the LES NEREIDES products on the site www.lesnereides.at, and this even if Mediensis GmbH was informed of the possibility of such risks.
17- ABSENCE OF GUARANTEE
Mediensis GmbH cannot guarantee nor confirm that:
- the web site www.lesnereides.at is free of any virus, data overwriting programs, Trojan or other destructive material;
- the information displayed on the site are accurate, complete or perfectly updated.
Regarding the availability of the site, Mediensis GmbH is bound solely to an obligation of means and it can not be held responsible for a lack of access to the Site.
The site may contain technical inaccuracy or other flaws, Mediensis GmbH does not guarantee this flaws have been taken care of. The Site and its content are presented “as it stands” and “according to availability”. Mediensis GmbH expressly excludes any kind of guarantee, explicit or tacit, and in particular, and included but not limited to, all the tacit conformity guarantees or of the appropriation of the Site and/or its content to usual use or specific use, of their quality or the absence of infringement of these to any disposition.
18- GOVERNING LAW – DISPUTES – MEDIATION
these General Terms and Conditions relative to the company Mediensis GmbH are governed and interpreted according to Austrian law and without restriction even in case of conflicting laws. The Application of the United Nations Convention on international sales contracts is expressly denied by these terms and conditions. In case of a dispute and litigation, the Austrian Courts will prevail and you hereby acknowledge you have been informed and accept this sole jurisdiction. Mediensis GmbH reserves the right to seek and obtain an injunction or ordinance to defend its own rights under the terms of these General Terms and Conditions.