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You have the right to return any product ordered on the Site and ask for its reimbursement as long as you proceed within fourteen (14) calendar days from the date of reception of goods and respect the following terms and conditions.

The products must be returned with their proof of purchase, or a copy of it when it is a partial return; they must be returned as such and in their original packaging, to the following address:
Tegetthoffstrasse 7/7
AT-1010 Vienna 

As we endeavor to always improve our Site, we would like to know the reasons that motivated this return. In order to do so you will find a return form (Download here) that we kindly ask you to complete and insert into your parcel. 

In the event you are seeking for a reimbursement under the right of withdrawal, you may return any product ordered on our site  as long as you do so within fourteen (14) days following the delivery date. The products must be returned in the same conditions as stated before. The Mediensis GmbH will proceed with a reimbursement within fourteen (14) days after de reception date, by crediting your credit or debit card.

We do not offer with refunds, even partial refunds, if the product at stake is a product you have received as a gift.

In case of a request done under the right of withdrawal, the shipping costs invoiced by Mediensis GmbH will not be refunded.

Mediensis GmbH is sole entitled to decide if the products are indeed in their original state once they have been returned to . 

Mediensis GmbH cannot be held accountable in case of loss, shipping to a wrong address of delays in delivery of a product that you are seeking to return to the Site, since the risks of the transport your choose and set up are your sole initiative.

We do not grant the possibility to exchange or seek refunds on the Site for items you purchased in a shop Les Néréides.

For hygienic purposes, the earrings (except for clip-on earrings) cannot be refunded or returned nor exchanged (unless the item was faulty). The same rule applies to perfumes and candles.

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